CRM for private healthcare
For private practices where the phone never stops.
Patients call, message and fill in forms while reception is busy with the people in the room. Socianet replies at once, books the appointment and sends the reminders.
Enquiry 2
Call back today
Book this week
Booked 1
Reminder sent
Attended 1
Recall in 6 months
Where the patients come from
Where they leak
- Calls missed while reception is busy
- Appointments that do not show
- Enquiries waiting for a call back
A typical pipeline
Stages named for the way your practice works.
This is a starting point. We build yours around how your team works.
- Enquiry
- Call back booked
- Appointment booked
- Attended
- Follow-up booked
- Plan accepted
What we set up
Ready when the team logs in.
Set up for you in seven days.
Front desk, not clinic
It does the admin. Clinicians do the care.
Socianet is not a clinical system. It handles enquiries, bookings and follow-up, and keeps out of anything medical.
What it takes on
- Answering questions you approve
- Booking and moving appointments
- Reminders and recalls
- Call backs and follow-ups
What it never does
- Triage symptoms or give medical advice
- Hold clinical records
- Stand in for NHS 111 or 999
What changes
The same reception, with one place to work from.
Every enquiry has an owner
Nobody wonders who is calling a patient back. The name is on the enquiry, with the next step and its date.
Reminders before every appointment
Patients get a reminder before they are due, and a message to rebook if they miss one.
The practice manager sees everything
One dashboard for enquiries, bookings and follow-ups, without asking reception.
Pipeline, shared inbox, automations, calendars, reports and a mobile app, with unlimited seats. See the product
Straight answers
Questions we get from private practices.
Can the AI agent triage patients?
No. It answers only the questions you approve, such as opening hours, prices, where to park and how to prepare, and it books appointments. Anything about symptoms goes to your team, and anyone describing something urgent is told to call 999 or NHS 111.
Is it a patient record system?
No. Clinical records stay in your practice system. Socianet holds contact details, enquiries, bookings and follow-ups.
Is it for NHS GP practices?
No. Triage in NHS general practice needs clinical systems that meet NHS standards, and Socianet is not one of them. It is built for the front desk of private practices.
Can patients book online?
Yes. Booking links with reminders are part of every plan.
What does it cost?
Core is £197 a month, Growth £347 and Managed £497, each with unlimited seats. No VAT is added.
How long does setup take?
Seven days from kickoff. We import your data, connect your channels and train the team.
Other industries
Not quite your business?
Send us your spreadsheet. In 48 hours it is a live pipeline.
Free, with no obligation. We sign an NDA on request and delete your data if you do not go ahead.